USER TESTING

I tested my App. with 4 girls and 2 boys between the ages of 7-13 at the Science Museum. To obtain the most amount of valuable feedback I wanted to try different things with my App. So I decided to do the following tests:

  1. I didn’t say anything to 2 of the users so see how the reacted to the App and to test how intuitive the story and the process was. I wanted to find out what was confusing or difficult to achieve.
  2. For 2 other users I introduced the App to them, let them play with it and at the end I asked if they learnt anything. At this point I wanted to know if my users actually understood what the App was about, and if they learnt anything at all.
  3. For the other 2 users, I gave them specific tasks. I asked a girl to build the spacecraft using 1 part from her favourite model (in this  case it was the Space Shuttle) and I asked a boy to tell me if he could name one of the parts of the spacecrafts.

By doing this and observing the reactions of my users I learnt the following things:

  • Parents don’t let their children process the information on their own, they feel like they have to explain everything and they always want to help. Sometimes the parents didn’t even let the children play, they started doing the clicking themselves. It was possible to observe that when the parents did this, and interfere with the children cognitive understanding the children just stopped reading and they would wait for their parents to do things for them. However, the children that had the chance to do it on their own took the time to read the instructions and understand what they had to do. Maybe it would be good to include something in the App that encourages the participation between parents and children because they both want to interact with the exhibit, so it would be nice for the App to be like a “lets do it together” activity.
  • The App seemed to complex for 7 year olds. The girl I tested it with didn’t understand what she had to do from the beginning and quickly got frustrated and asked her mum to do it for her.
  • People don’t read the information presented to them, instead they start clicking and figuring stuff on their own. This happened when the children got the Well-done screen. They got excited about getting it right, but only 1 out of the 6 users actually read what it said.
  • The most confusing part was when the children were first introduced to the Design part of the App, they weren’t sure if they could design whatever they wanted or they had to do something specifically. This part lacks from perceived affordances and that would be something I would have to work on in the future. It is important to include some sort of instructions that guide de user through the construction part as well.
  • Children learn really quickly. Although the first part of building the spacecraft was confusing, once they understood they got through the entire up really quickly.
  • When building the spacecrafts, 2 out of the 6 children actually stopped to looked at the exhibit and find similarities between what they were doing and the models that were displayed.
  • People think the App is finished once they launched the spacecraft. All of the children gave me the iPad back once they reached this part, so they didn’t want to find more information. However only 1 parent actually clicked on more information and read about it.
  • It is crucial to have different languages available due to the multicultural aspect of the museum. Of my 6 users, 3 were british, 1 was italian, and 2 were spanish. Although they understood what they had to do in english, language is always a barrier.
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